Refund policy

We don’t offer returns for change of mind, general wear and tear, improper care, or ordering the wrong size, so please triple-check your size before purchasing.

If you believe your piece has a manufacturing fault, you may return it within 7 days of receiving it. We’ll assess the item and, if we agree it’s faulty, we’ll either repair or replace it. This process may take up to 12 weeks.

If the piece is not deemed faulty or isn’t returned in its original condition and packaging, we reserve the right to decline a refund or replacement.

You can always contact us for any return question at hellomadebybillie@gmail.com.